Managed technology operations · Canada
Relay takes responsibility for the systems your business depends on — inherited code, client-owned servers, fully managed infrastructure and production AI — and runs them as one accountable operation.
You stay focused on the business while Relay handles the technology underneath it.
Most businesses don’t have a technology problem. They have an ownership problem. The host blames the developer, the developer blames the network, and nobody owns the outcome. Relay exists so that one team is responsible — for the code, the servers underneath it, and the AI increasingly inside it.
Start wherever you are
Choose the situation that sounds most like yours. Relay can enter at any layer — and take responsibility for as much or as little as you need.
We map the application, infrastructure and dependencies first. Then we stabilize what exists, document the risk, and build a practical path forward — without forcing a rewrite.
Relay can own
One accountable technology partner
Relay closes the gaps that appear when infrastructure, application support, development and AI belong to different vendors.
Run on your servers, ours, or a deliberate hybrid. We operate the environment around the application — not just the invoice for a VM. Helix runs its own colocation facility in Canada, so hosting is something we own, not resell.
Support tickets, diagnosis, code changes, deployment and verification handled as one continuous responsibility. PHP, Node.js, IIS, MySQL, SQL Server — we work in the stack you already have.
We meet critical systems where they are. Stabilize first, reduce operational risk, then modernize only where the return is real.
Phone systems, IVR, call routing and voice AI built on FreeSWITCH and operated by the same team that runs your servers. When the phones matter, they’re not someone else’s problem.
Connect practical AI to the systems and workflows you already use — with intelligent routing, fallback, metering and operational support built in. Powered by HellCat, our own inference platform.
Meet HellCatThe operating layer
Relay is run through HelixForge, our internal software-operations control plane. It maps services and dependencies across separate environments, then gives every meaningful change a plan, an approval path, an audit trail and a verified outcome.
Built around responsibility
The fastest action is useless if it leaves you wondering what changed, who approved it, or whether the system actually recovered.
Separate networks remain separate. Relay reaches each environment through narrow, revocable channels — never a flat VPN into everything.
Production actions follow an explicit plan and approval policy, with the full record preserved.
A successful command is not a healthy service. Relay checks the system and the workflows that depend on it.
New automation begins in shadow mode, proving its judgment before it is allowed to act.
Our monitoring, logging, deployment and AI routing are built in-house. When something matters, we don’t wait on a vendor.
AI without the model management
HellCat routes each request to the best available model and machine for the job — balancing quality, speed and cost, with automatic failover and operational oversight from Helix. Local inference hardware for private workloads; cloud models when they earn their place.
Choose a workload
A clean handoff
Servers, applications, vendors, pain points and undocumented dependencies. Messy is normal. Half-finished is normal. “The last guy left” is normal.
Your infrastructure or ours. One system or the whole estate. We make ownership explicit and write it down.
We map, stabilize and support — then improve deliberately, with evidence behind every move and a person you can call.
Straight answers
No. Relay can support systems on your own servers, in your cloud accounts, or in our Canadian facility. Many clients start on their own hardware and move selected workloads later, once the boundary and the benefit are clear.
It’s the most common starting point we see. Discovery comes first: we map what exists, identify what’s fragile, and stabilize it before proposing any change. We don’t require a rewrite to take responsibility.
Workloads hosted by Helix run in our own colocation facility in Canada, operated by our team. If data residency matters to your industry or your clients, that answer is simple and stays simple.
Putting models to work inside the software your people already use — triage, document handling, voice, drafting — with routing, fallback, metering and quality checks handled by HellCat. Not another chat window beside the real work.
Every production change goes through HelixForge: a written plan, a human approval, narrow scoped access, and post-change verification of the service and what depends on it. New automation runs in shadow mode before it is allowed to act.
Tell us what exists and what hurts. We’ll come back with a clear picture of what Relay would own, what stays with you, and what the first weeks look like.
Start the conversation
You don’t need a perfect requirements document. Tell us what exists, what keeps breaking, or what your team no longer wants to own.